Managed Operations
We run it after we build it.
Building the system and abandoning it is how outages become your problem at 2 a.m. Under a standing agreement we own patching, backups, monitoring, access and on-call — with a named escalation path.
Who this is for
- Companies running production on Google Cloud or Linux without a team to own it
- Teams whose engineers are carrying the pager instead of building
- Businesses that want response times in a contract, not in a chat thread
Not for
- Desktop and end-user support
- Systems nobody is allowed to document or change
What we deliver
Linux and server administration
Patch cadence, configuration baseline, and capacity notes kept current. Servers that are known, not discovered during an incident.
OutputInventory and hardening baseline.
Google Cloud and Workspace administration
Projects, users, policies, and billing kept current. Access is reviewed on a schedule, not when someone asks.
OutputQuarterly access review.
Patching, backups and disaster recovery
Updates applied, backups tested, recovery rehearsed. The measure is the last successful restore, not a checkbox.
OutputThe date of the last successful restore — not a checkbox.
Monitoring and on-call response
Someone watching, someone answering. A runbook, a severity matrix, and response times you can print.
OutputRunbook, severity matrix and response times you can print.
Identity and access management
The right people with the right access, and nothing left behind when they leave. A joiner, mover, leaver process that is actually run.
OutputA joiner, mover and leaver process.
How an engagement runs
Onboard
We inventory what runs, who has access and what breaks. You get the written picture before we take anything over.
Baseline
Patching, backups, monitoring and access brought to the standard in the agreement, with the gaps listed and dated.
Operate
Someone watching, someone answering, changes logged, restores tested.
Review
A monthly operations review: incidents, changes, costs, and what we are fixing next.
The operating agreement
- Coverage: business hours or 24/7, as agreed
- Severity 1: response times are in the agreement, not in Slack
- Reporting: monthly operations review
- Included: patching, backups, monitoring, access changes
- Not included: new product features — that is Engineering
What you receive
- Asset inventory
- Hardening baseline
- Runbook and severity matrix
- Quarterly access review
- Monthly operations report